Refund and Cancellation Policy

Your happiness is our top priority when you shop at Selfy. We want our customers to be as satisfied with their purchases as we are with servicing them. If you are dissatisfied for any reason, we will gladly accept your return within 7 days of the order delivery date. Our regular shipping time is from 5 to 7 days, although this might vary based on location and courier providers.

Shop at Selfy offers its consumers a simple return policy. Remember to return the goods in their original condition, complete with the original packaging, invoice, and tags. We also allow partial returns, which means you can make a request for one or all of the items in your order. To ensure a seamless and efficient return procedure, we asked the client to submit an unboxing video with their return request.

This video allows us to evaluate the item’s condition upon arrival and guarantee that all original packing, packaging, and tags are there. By sending this video, you will assist us in expediting the return procedure and ensuring the quality of our items. Registered customers may quickly submit a request from their account by following the procedures outlined below, while guest customers can contact our customer care staff via email.

“No return fee shall apply to orders placed outside the seven-day period.”

Option 1: Send us a WhatsApp message at “+91 9310772316” between 11 a.m. and 7 p.m. (Mon-Sat).

Option 2: Follow the procedures below to return an item.

Begin the procedure by going to Initiate Return.
Now, enter the order number and the cellphone number associated with it.
Choose which product and quality you want to return.
Click on the pickup address.
Choose a pickup date. (3-5 day timeframe)
A confirmation SMS will be sent to your registered telephone number.

Customized Product Return Policy

At Selfy, we respect your satisfaction and try to provide the best possible experience. To guarantee clarity, we’d like to present our cancellation and refund policy for your consideration. Once you place and complete a customized order, you cannot cancel or return it. We design customized items precisely to meet your specific needs, making them ineligible for resale or reuse. To avoid any problems, we strongly urge that you examine your purchase details carefully before confirming.

If you detect a variation or typo in the supplied product compared to your original order, please report it to our customer service staff within 48 hours of delivery. Timely reporting will enable us to investigate and give the best possible solution. To contact us, please use our support email or WhatsApp number. Our team is ready to help you and respond to your problems as soon as possible. Selfy strives to maintain the highest levels of quality and customer service. We value your trust and commit to providing clarity and assistance throughout your journey with us.

Exchange Policy

A client must return any unused item in its original condition, with all tags and packing intact, for exchange. To ensure that you grasp our terms and conditions of exchange policy, we have provided pointers below; please have a look so that you are not caught up in any fraudulent claims.

Return the goods in their original packaging.
Check that all protective materials, labels, and tags are intact.
You should return the product unused and in its original condition.
There should be no evidence of wear, stains, or damage.
Include all original documentation, such as bills.
All accessories accompanying the product must be returned.
Follow the seller’s indicated return authorization process.
Ensure that the goods are returned within the return time indicated by the seller’s policy.
Delivery charges are non-refundable for any COD orders.All COD orders will incur delivery charges during the checkout process.
If you return or cancel a purchase, you will get a refund for the product’s paid price (including any taxes collected). However, the final refund amount will not include the non-refundable handling expenses.
If you want to swap the item due to a size mismatch or if you received a damaged piece, Selfy will replace it for free.

Cancellation

We recognize that things don’t always go as planned, and you may have to cancel a purchase. At Selfy, we strive to make this procedure as simple as possible. If you discover that your order is not in good condition or does not fulfill your expectations, you can request a cancellation. If we receive a cancellation request before the purchase is billed, we will review it and offer a full refund with no fuss.

Please keep in mind that our cancellation policy applies only to items that have already been delivered. You must complete the cancellation process within 7 days of receiving or placing your order. Simply contact our customer support team with the specifics, and we will do the rest. We appreciate your trust and are devoted to providing a positive experience with us.

Refund

At Selfy, we strive to guarantee that you are completely satisfied with every transaction. If you want to return a purchase, we have a simple approach. Once we approve your return request, we will begin a reimbursement for the amount paid; however, please keep in mind that this refund will omit a portion of the shipping expenses. This is due to the fact that delivery expenses are non-refundable, and the amount reimbursed will be calculated based on the worth of the product(s) you are returning, minus this exact delivery cost ratio.

To guarantee fairness, our delivery partner will conduct a quality check on your return at the doorstep. The merchandise must match the criteria mentioned in our “Return and Exchange Policy,” which include unused or undamaged items, original packing, and tags that are still attached.

We will only proceed with the reimbursement when the product passes this check and is considered acceptable for return. If any inconsistencies are discovered during the inspection, or if the merchandise does not fit our return requirements, the return may be denied.

Our goal is to make returns as convenient as possible while remaining fair to both our consumers and the firm. If you have any questions, our customer support team is always here to help.