FAQ's

Is my payment and personal information secure?

Yes, your security is our top priority. All payment and personal information shared on shopatsefly.com is protected using cutting-edge encryption technology. We share your details only with trusted third-party services, like delivery partners, to process your order seamlessly and securely.

Can I cancel or modify my order?

Yes, you can. To cancel or modify your order, contact our customer service team as soon as possible with your order details. They will assist you promptly and ensure your request is handled efficiently.

How long does it take to deliver orders within India?

Delivery timelines depend on your location and the shipping method selected. Typically, standard delivery takes 3-4 working days, while express shipping options, if available, ensure faster delivery. You will receive tracking updates to stay informed about your order’s status.

What is your return policy?

We offer a flexible return policy to ensure your satisfaction. Items can be returned within 30 days of purchase, provided they are in their original condition with all tags intact. For detailed instructions, visit our Returns page or reach out to our support team for assistance.

What types of clothing do you offer?

We provide a wide variety of clothing for men, women, and children, including casual wear, formal attire, activewear, and accessories. Our collection combines comfort, style, and quality to suit every occasion.

How long does it take to process a refund?

Refunds are processed within 7-10 business days of receiving the returned item. Once approved, the refund will be credited to your original payment method. You’ll be notified via email once the process is complete.

What should I do if my order is delayed?

While we strive for timely delivery, delays may occasionally occur due to unforeseen circumstances. If your order is delayed, contact our customer service team with your order ID. They will provide you with updates and resolve any issues.